1) Change Size or Color Option
IMPORTANT: Please pay close attention—all clothes on our website are NOT standard sizes. Please carefully read the size chart of each item before placing your order.
Before Processing: You can modify your size or color option if the order hasn't been processed yet.
Once Processed: NO size or color modifications can be made once the order is under processing.
2) Change Shipping Address
Act Fast: Please contact us AS SOON AS POSSIBLE before your order has been shipped.
Note: Changing the address in your personal account will NOT update the address for orders already under processing.
How to Change: Contact us via Online Chat or Email (Info@lolitaera.com) to inform us of the change.
After Shipping: The address cannot be changed once shipped. You must go to the original address to pick up the package or contact your local courier.
We are NOT responsible for lost packages if:
You moved without informing us timely before shipping.
No one is home/reachable by phone during delivery.
The parcel is destroyed by the local express company due to long-term unavailability of the recipient.
The recipient never replies to our emails or SMS.
Order Processing & Cancellation
Verification: Orders are processed pending availability and credit verification.
Schedule: Orders placed on weekends will begin processing on the following Monday.
Contact: We will follow up via email if an item is out of stock. Please use a valid email address.
Exclusions: Delivery time does not include Sundays or holidays.
Cancellation Refund Policy:
Full Refund (100%): For orders placed within 24 hours that have not been processed.
80% Refund: For "In-stock" orders that have already been processed.
60% Refund: For "Pre-order" items that have already been processed.
No Cancellation: For orders that have already shipped.
Processing: Refunds will be completed within 5 business days to your original payment method.
Order Return
Strict Deadline: Returns are NOT accepted if dropped off beyond 3 days after the delivery date.
Step 1: Contact us via chat or email within 3 days of receiving your package.
Step 2: Our team will send the return address if accepted.
Size Policy: Size not fitting is NOT a quality problem. Clothes are true to our specific charts, not standard sizing.
Step 3: Ship the package within 3 days after the return is accepted.
Step 4: Customers are responsible for return shipping fees. Please use a trackable and insured method.
Return Conditions & Policy
Items must not be worn, altered, or washed.
All tags must be attached and returned in original packaging.
Security Tags: Missing or damaged security tags may result in a denied or delayed refund.
Footwear: Must include the original shoe box in its original condition (no postal labels on the box).
Non-Refundable: Shipping/handling charges are non-refundable. Clearance items cannot be returned or exchanged.
Final Note: Customers are responsible for packages not collected in time, failed phone contacts, or unpaid customs duties. We cannot offer refunds for losses or destruction resulting from these circumstances.
