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Total Delivery Time
The total time it takes for your order to reach you is calculated as follows:
Total Delivery Time = Processing Time (1-3 working days) + Shipping Time (5 to 20 working days)
Order Processing & Handling
Processing Time: Our team takes great care in preparing each order. The standard processing time is 1-3 business days before your package is shipped.
Order Accuracy: Please thoroughly review your shipping and billing information before checking out. Inaccurate or incomplete addresses may delay processing by an additional 1-2 business days.
Shipping Methods & Delivery Times
Estimated Delivery: Once shipped, deliveries typically take 5 to 20 days to arrive.
Shipping Updates: You will receive a confirmation email with a tracking link once your order ships. Please allow up to 48 hours for tracking info to update.
Note: If you don't see the email, please check your junk/spam or promotions folder.
Express Shipping: We offer express options; however, express shipping fees and third-party fees are non-refundable. We are not accountable for delays caused by the carrier.
Package Delivery & Signature
Signature: Your package may or may not require a signature. Most are delivered to the mailbox or front door.
Courier Discretion: The courier decides if a package can be left safely. If deemed unsafe, they will hold it at a local post office or reschedule.
Recommendation: We suggest using an address where someone is available to accept the package (e.g., a work address).
International Shipping & Customs
Customs & Duties: We are not responsible for customs fees once items have shipped. By purchasing, you consent that packages may incur customs fees upon arrival in your country.
Pricing & Taxes: Taxes and duties are the customer's responsibility. If you used a coupon, taxes are still charged based on the original price as legally required by Border Agencies.
Important Notes: * We cannot ship to P.O. Box addresses.
A correct phone number is mandatory for express carriers.
Lost or Damaged Packages
Damaged Packages: If a package arrives damaged, please refuse to sign for it and ask the agent for a damage report. Contact us immediately.
Lost Packages: If a package is confirmed lost via DHL, UPS, or TNT, we will resend or refund your order.
Note: We cannot offer refunds for lost airmail packages.
Carrier Responsibility: We are not responsible for packages once shipped. We recommend filing a claim directly with the shipping carrier for lost or damaged items.
