FAQ: Answers to Common Questions

🎀 A. Orders & Pre-Orders

Q1: How do I place an order?

A: Simply browse our collection and select your favorite pieces. Add them to your cart and proceed to the checkout page to complete your payment.

Q2: What is a pre-order, and why do they take so long?

A: A pre-order is placed before an item is produced. 🧵

The Model: Many independent Lolita designers are small studios. Pre-ordering helps them produce items based on confirmed numbers, reducing waste and ensuring high-quality standards.
Timeline: The date on the product page is the estimated production completion time, not the shipping date.

Q3: What if my pre-order is delayed?

A: Production can be extended due to factory schedules, strict quality control, or fabric sourcing difficulties. 🕰️ We prioritize perfection over speed. We will provide regular updates via our website announcements and social media.

🚚 B. Shipping & Delivery

Q4: What are your shipping methods and fees?

A: Fees are calculated based on package weight and destination.

In-stock items: Processed and shipped within 1 to 3 business days. 🚀
Pre-order items: Processing time depends on the production timeline (weeks to months).

Q5: Do you offer international shipping?

A: Yes! We ship to many countries. However, due to changing regulations, some regions may be restricted. Please check your eligibility at the checkout page. 🌍

Q6: Will I have to pay customs duties and taxes?

A: Yes. The recipient is solely responsible for all customs duties and taxes. 💸

Note: If you refuse these fees and the package is returned/destroyed, you will be responsible for all resulting costs and may not receive a refund.

Q7: What if my package is lost or delayed?

A: Once a package leaves our warehouse, we are no longer responsible for issues during transit. 📦

Action: Contact the shipping carrier immediately to file a claim. As a small business, we cannot cover the cost of replacing or refunding lost/stolen packages.

🔄 C. Returns & Exchanges

Q8: What is your return and exchange policy?

A: We accept returns for store credit only. 💳

Conditions: Items must be unworn, unwashed, in original packaging, and initiated within 3 days of delivery. Items must be in "New" condition.

Q9: Which items are Final Sale?

A: The following items CANNOT be returned:

❌ Clearance & Sale items
❌ Jewelry, Socks/Hosiery, and Paper goods
❌ All International Orders (Considered Final Sale)

Q10: What if I receive a defective or damaged item?

A: If there is a quality issue, contact us within 3 days with clear photos. 📸 Once verified, we will cover return/reshipment costs to fix the error.