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Frequently Asked Questions
Your total delivery time is calculated as follows:
Total Delivery Time = Processing Time (1–3 working days) + Transit Time (5–15 working days)
- In-Stock Orders: Processed within 1–3 working days after payment (excluding weekends and holidays).
- Limited Edition Pre-Orders: Shipped as soon as production is completed. We will always notify you via email before dispatch.
Yes, but only before your order ships. Please contact us via email promptly if you need to update your information. Once an order has been dispatched from our facility, we unfortunately cannot modify the shipping address.
Customer Service Email:
info@lolitaera.com
We offer Free Shipping on orders over $99 to selected regions. You can easily check the exact shipping cost for your location by entering your delivery address at checkout.
Please contact our Customer Support Team via email. To ensure an accurate recommendation, please include the product name/link along with your measurements (Height, Bust, Waist, and Shoulder Width). Our specialists will gladly assist you in selecting the perfect fit.
We are a verified, community-loved boutique with an active presence on Instagram & Pinterest, offering 100% secure checkout and trackable shipping backed by thousands of glowing reviews from global Lolita lovers.